Jira Service Desk
Provides IT help desk and ticketing software that allows you to automate, prioritize, and solve requests faster. It features self-service platform, asset tracker, mobile apps, ITIL workflow pack, team collaboration, and more. It offers various asset management add-ons, including Insight Asset Management, Ephor Asset Manager, Oomnitza, SuiTest for Test Management, and Device42.
Top Jira Service Desk Alternatives
- ServiceNow
- Freshservice
- Autotask
- Apptio
- Cherwell
- EasyVista
- LANDESK
- ServiceDesk Plus
- Agiloft
- iSupport
- UpGuard
- InvGate
- Kaseya VSA
- Axios Systems
- SolarWinds Web Help Desk
Top Jira Service Desk Alternatives and Overview
ServiceNow
Provides IT service management software that allows you to centralize your IT processes and infrastructures into a single platform.
Freshservice
Provides simple and efficient ITIL-aligned service desk software that allows you to improve efficiency and productivity of your IT agents.
Autotask
Provides a complete IT business management solution that allows you to optimize your IT service operation.
Apptio
Apptio is an IT budget management platform designed to help companies cut costs and save money on app development and operations.
Cherwell
Provides IT service management software that allows you to turbocharge your service desk.
EasyVista
Provides IT service management software that allows you to deliver IT consumerization and give the best user experience.
LANDESK
It features asset management, data analytics, security management, mobility management, secure mobile email, service management...
ServiceDesk Plus
It features PO and contract management, CMDB, service catalog, IT project management, change management, reports...
Agiloft
It features change management, workflow management, contract management, asset management, customer service and support, and...
iSupport
It features associated work items, opportunity management functionality, email processing, customizable status levels, rules engine...
UpGuard
Through the cloud platform, companies can easily secure their high-risk operations, continuously revamp their digital...
InvGate
It features ticketing, analytics, workflows, knowledge base, SLA, approval management, time tracking, customer feedback, multi-department...
Kaseya VSA
It features patch management, discovery and audit, backup and recovery, remote management, analytics and reporting...
Axios Systems
It features IT service management, service catalog, end user self-service, IT asset management, multichannel support...
SolarWinds Web Help Desk
It features ticketing management, IT asset discovery, help desk, knowledge management, change management, change approval...
Jira Service Desk Review and Overview
The JIRA Service Desk is a customer service-desk management platform designed for the quick ticketing and remediation of IT woes. It is one of the more widely used service desk solutions in the IT customer service field due to its high rate of closure and general reliability. It also offers several features to integrate the team and allow a more in-depth view of the customer's problems.
A better knowledge-base for instant information
Not all issues require the help of a professional, and some resolutions are even easier and faster is the customer can do it themselves. JIRA ensures that the flow of information is consistent and quick towards all the stakeholders, which include both the customer and the service professional handling their requests. For starters, JIRA can be easily integrated with the Confluence platform, which enables the creation of a database containing issues and their resolutions. The integration also enables professionals to share information with their colleagues in an intuitive manner. The platform also allows the creation of self-service systems for customers.
Ensuring a faster resolution every time with JIRA
Fast customer service is ever-desirable, and JIRA enables this with features like automation, integrations, and notifications. For faster resolutions, companies may set SLA policies for their complaints and tickets, allowing them to grade these according to their severity level to prioritize them, and set deadlines for the resolution of these issues. This is also where the notification system comes into play. The platform can notify the service professionals about potential SLA violations before it even happens. The handling of escalations and priorities can be handled by the platform autonomously based on specific custom-set rules, freeing the workforce for other tasks.
Integrations can enable extended functionalities
JIRA enables the company to install integration pipelines for more than 200 platforms through its Opsgenie module. These platforms include analytics, data monitoring, and workflow management platforms. The workflow through these integrated platforms can be customized by an in-built rule engine. Moreover, developers can create more direct extensions in the form of add-ons designed with a REST API. Since the platform is open-source, installing custom plugins is quite easy, and they can drastically improve how the platform handles situations.
Company Information
Company Name: Atlassian Pty Ltd
Company Address: Level 6/341 George St, Sydney, NSW, Australia
Founded in: 2002
Top Features
- Self Service Portal
- Automated Knowledge Base
- JIRA Software Integration
- Automated Repetitive Tasks
- ITIL-ready Service Desks
- Managing Service Requests
- Managing Incidents
- Managing Changes & Problems
- Service Level Agreement
- Reporting Metrics
- Mobile Access & Alerts
- Real-time Collaboration
- Asset Management
- Surveys Management