SmarterTrack

SmarterTrack

By: SmarterTools

SmarterTools is committed to increasing efficiency in the client servicing industry with their productivity tools. SmarterTrack, a help desk software designed by SmarterTools to provide unparalleled customer service to its clients. It is a full package of client servicing tools with centralized communication, improved ticketing mails, enhanced chat systems, and more at an affordable cost.

Based on 3 Votes
Top SmarterTrack Alternatives
  • Freshdesk
  • Zendesk
  • Groove
  • Casengo
  • Mojo Helpdesk
  • UVdesk
  • SupportBee
  • HelpSpot
  • Vision Helpdesk
  • Tender Support
  • Parature
  • Rhino Support
  • Helprace
  • H2Desk
  • ProProfs Help Desk
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Top SmarterTrack Alternatives and Overview

1

Freshdesk

Freshdesk offers a best-in-class help desk solution that helps to give your customers the best support.

By: Freshdesk Inc. From USA
Based on 195 Votes
2

Zendesk

Zendesk is a customer service and support ticket software that helps to build closer relationship with your customers.

By: Zendesk, Inc From USA
Based on 180 Votes
3

Groove

Groove is a simple online help desk software that helps to provide personal support for your customers.

By: Groove Networks, LLC. From USA
Based on 9 Votes
4

Casengo

Casengo is a customer service software that helps to keep your customers happy.

By: Casengo B.V. From Netherlands
Based on 18 Votes
5

Mojo Helpdesk

Mojo Helpdesk is a simple help desk software that helps you to stay productive and organized.

By: Metadot Corporation From USA
Based on 11 Votes
6

UVdesk

UVdesk is a comprehensive cloud-hosted help desk and ticketing software that simplifies customer access to product support.

By: WebKul
Based on 12 Votes
7

SupportBee

It features effective ticket states, auto-refreshing lists, HTML email rendering, labels for easy categorization, forwarding...

By: SupportBee Inc. From India
Based on 10 Votes
8

HelpSpot

It features email management, real-time help desk reporting, powerful request management, customer self-service portal, developer...

By: UserScape, Inc. From USA
Based on 7 Votes
9

Vision Helpdesk

Recently VIsion Helpdesk has got Pink Certification for its problem management, change management and incident...

By: Vision Helpdesk From India
Based on 28 Votes
10

Tender Support

It features email support, knowledge base, community forums, canned replies, single sign-on, advanced reports, dedicated...

By: Once Upon A Time Productions, LLC From USA
Based on 1 Vote
11

Parature

It provides various advantages, including 100% cloud, quick deployment, mobile and social platforms, easy scalability...

By: Microsoft Corporation From USA
12

Rhino Support

It features instant live chat, unlimited agents, single site manager, fully-brandable platform, API integration, automatic...

By: Rhino Support LLC From USA
Based on 11 Votes
13

Helprace

This software is purchased by organizations to empower the firm's support team in delivering extraordinary...

By: Helprace
Based on 6 Votes
14

H2Desk

It features custom ticket fields, automatic email-to-ticket conversion, personalized dashboard statistics, scheduled tickets, automatically assign...

By: Innovative Cyber Solutions, Inc. From USA
Based on 1 Vote
15

ProProfs Help Desk

Our help desk ticketing system is powered by collaborative email...

By: ProProfs From United States
Based on 8 Votes

SmarterTrack Review and Overview

SmarterTrack is an on-platform and online hosted help desk software to increase overall productivity, assist employees, cut down costs, and merge all communications in a single platform. It also comes with an inbuilt chat system and email- to ticket logging feature. It centralizes logs of all phone, chat and email to facilitate transparency and faster processing of logged tickets.

Cool Email Tickets 

Email ticketing is an extra feature picked up by smarter tools. It logs all the emails received as a serving ticket and tags emails based on the purpose. The tagged tickets can then be self-served or distributed to the specific department to resolve the tagged issue. SmarterTrack uses Ruby Rosin to distribute tickets among employees and employees also have an option to pick from a pool of tickets keys based on their comfort level.

As emails are ticketed, It can be tracked and always passed around with its history ensuring improved transparency for the employer to monitor the progress. It is integrated with a time management system to notify employees and maintain time and quality.

Live Chat

SmarterTrack's AI-powered inbuilt live chat can be integrated with websites and allows visitors to chat via the site. It disperses the chat support requests among employees based on their preferred language. It also has an inbuilt Google translator to translate texts. The managers can view the chats in real-time and keep track of the progress. 

Community-based Guides

SmarterTrack lowers dependence on customer service with its searchable, SEO-friendly, and updatable resources about the product's usability. The articles, videos, and tutorials are easy to find and organized based on specific communities. Besides the wide knowledge base, SmarterTrack offers NEWS content to better inform the users about new product releases and updates.

Customer service is a tiresome, repetitive, and energy-draining but necessary but SmarterTrack makes the boring job easy and enjoyable for both Employers and Employees. Employers can review a detailed analysis of the effort put in by the employees and the employees can reduce their workload with efficient tools offered by SmarterTrack. Improved satisfaction for customers, enjoyable work for Employees and reduced cost for Employers make it a worthy competitor in the cold customer service industry.

Company Information

Company Name: SmarterTools

Founded in: 2003