ServiceWise
Transforming IT support, this ITSM software harnesses AI-driven automation to streamline workflows and enhance cross-department efficiency. With intuitive ticket management and a customizable self-service portal, users can swiftly find solutions and report issues. Its integrated communication tools and analytics ensure rapid resolutions and continuous service improvement, boosting overall productivity.
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Top ServiceWise Features
- AI Expert bot troubleshooting
- Customizable workflows design
- Multi-channel support integration
- Live document issue capture
- Interactive voice annotations
- Customizable self-service portal
- Automated ticket routing
- SLA management notifications
- Real-time insights dashboards
- Proactive alerting system
- Event engine for task coordination
- Secure LDAP/AD integration
- Knowledge base centralized hub
- Custom feedback surveys
- Automated ticket categorization
- One-click online meetings
- Seamless ecosystem integrations
- Ready-made template workflows
- Simplified ticket management interface
- Enhanced customer experience solutions.
