Thelgo
Thelgo streamlines call center operations by integrating with the PBX Cloud, enhancing inbound call management and caller identification. Its predictive dialing feature optimizes agent productivity by continuously providing new calls. With an intuitive web interface and shared scheduling, it empowers agents and supervisors to efficiently manage appointments and monitor performance.
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Top Thelgo Features
- Inbound call management
- Automatic number identification
- Predictive dialing functionality
- Continuous call provision
- Operator availability assessment
- Dynamic number allocation
- User-friendly interface
- Cloud-based PBX integration
- Appointment management system
- Shared agenda for agents
- Multi-device access
- Real-time call monitoring
- Detailed performance reporting
- Quality assurance feature
- Customer confirmation calls
- Follow-up scheduling
- Campaign performance visualization
- Custom service association
- Agent productivity maximization
- Intuitive CRM integration
