Layton ServiceDesk
Layton ServiceDesk is a versatile web-based ITIL help desk application that leverages advanced Web 2.0 technologies like AJAX and ASP.NET. Its extensive features, including ITIL Problem and Change management, allow organizations to customize their support operations effortlessly, ensuring exceptional customer service while minimizing costs and training.
Top Layton ServiceDesk Alternatives
iService
iService is a robust digital customer service and marketing solution, expertly designed for high-volume organizations.
SalesRep
Since 1995, SalesRep has revolutionized customer service with advanced live chat and ticketing solutions.
GS HelpDesk
GS HelpDesk is an IT Help Desk application designed for Lotus Notes/Domino users, launched in 1997.
Waterfield Customer Experience Platform
The Waterfield Customer Experience Platform empowers organizations to leverage AI for enhanced customer interactions.
GetHelp
GetHelp streamlines help desk operations for K-12 education by integrating asset management directly into ticket resolution workflows.
Virtual TAS
Virtual TAS™ revolutionizes the telephone answering service industry by allowing individuals to launch their own service with minimal investment.
E Helpdesk Support
This service focuses on tailored solutions for both industry and government clients, facilitating seamless communication...
Ariglad
It automatically generates new articles for unaddressed topics, merges duplicates for streamlined navigation, and adapts...
Cingo
Customers can quickly describe issues, share photos, or turn on video for clarity, while experts...
Barista
With capabilities like ticket field population and language translation, it seamlessly integrates into existing systems...
AccessAble Help Desk Pro
With over 700 licenses sold, this software streamlines support processes, enhancing communication and efficiency...
BOSSDesk
Available on-premise or in the cloud, it streamlines incident and problem management, enhances asset tracking...
Parature
It provides various advantages, including 100% cloud, quick deployment, mobile and social platforms, easy scalability...
Cadalys Concierge
With personalized, AI-driven search capabilities, it ensures users access tailored content quickly, while streamlined ticketing...
Desk.com
It features case management, multi-channel support, mobile app, self-service support, Desk Connect, open CTI, advanced...
Top Layton ServiceDesk Features
- Web-based ITIL compliance
- AJAX technology integration
- ASP.NET framework support
- Highly customizable user interface
- Internal and external support
- Built-in reporting tools
- Change management module
- Problem management capabilities
- Automated support task execution
- Service delivery monitoring
- Request log generation
- Incident tracking system
- Cost-effective solution
- Intuitive user experience
- Rapid setup and deployment
- Web 2.0 technology utilization
- Configurable workflow processes
- Comprehensive help desk functionality
- Multi-user support
- Scalable for varying needs
