Desk.com

Desk.com

By: salesforce.com, inc.

Desk.com is a help desk support ticket software designed for growing businesses. It features case management, multi-channel support, mobile app, self-service support, Desk Connect, open CTI, advanced reporting and analytics, native CSAT, dashboards, high-volume case report, unlimited self-service portals, increased API calls, and more. It offers four pricing options: Standard, Pro, Business, and Service Cloud. Desk.com provides various features to support the customer service process of an organization. It gathers requests from multiple channels to a single repository. The dashboard provides a clear view of addressed and pending queries to enhance the performance. There are facilities to customize the features according to the unique need of the company. The analysis report evaluates the performance of the customer service team.

From: USA Web Visibility: 69.75%
Top Desk.com Alternatives
  • Freshdesk
  • Zendesk
  • Groove
  • Support.com
  • HESK
  • Reamaze
  • Deskpro
  • Qminder
  • Issuetrak
  • Casengo
  • Mojo Helpdesk
  • UVdesk
  • SupportBee
  • HelpSpot
  • Vision Helpdesk
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Top Desk.com Alternatives and Overview

1

Freshdesk

Freshdesk offers a best-in-class help desk solution that helps to give your customers the best support.

By: Freshdesk Inc. From USA
Based on 195 Votes
2

Zendesk

Zendesk is a customer service and support ticket software that helps to build closer relationship with your customers.

By: Zendesk, Inc From USA
Based on 180 Votes
3

Groove

Groove is a simple online help desk software that helps to provide personal support for your customers.

By: Groove Networks, LLC. From USA
Based on 9 Votes
4

Support.com

Support.com is one of the leaders in providing technical support to households and small business enterprises in the U.S.

By: Support.com
Based on 3 Votes
5

HESK

HESK is a help desk software with an all-in-one solution...

By: Klemen Stirn s.p. From Slovenia
Based on 2 Votes
6

Reamaze

Reamaze is a help desk platform for websites and apps, which helps to make your customer conversations easier.

By: Lantirn Incorporated From USA
Based on 9 Votes
7

Deskpro

It features tickets and email, apps and API, live chat, knowledge base and portal, CRM...

By: DeskPRO Ltd. From UK
Based on 31 Votes
8

Qminder

It helps companies digitize their queuing experience with its light-weight helpdesk software...

By: Qminder
Based on 20 Votes
9

Issuetrak

It features workflow and task management, email notifications, organization and group filters, embedded images and...

By: IssueTrak, Inc. From USA
Based on 16 Votes
10

Casengo

It features multi-channel customer service, multi-brand support, easy email management, customer history, help desk ticketing...

By: Casengo B.V. From Netherlands
Based on 18 Votes
11

Mojo Helpdesk

It features all-in-one help desk, ticket management, information security, automations, email integration, Google Apps, branding...

By: Metadot Corporation From USA
Based on 11 Votes
12

UVdesk

It helps all types of businesses that provide effective support to their customers...

By: WebKul
Based on 12 Votes
13

SupportBee

It features effective ticket states, auto-refreshing lists, HTML email rendering, labels for easy categorization, forwarding...

By: SupportBee Inc. From India
Based on 10 Votes
14

HelpSpot

It features email management, real-time help desk reporting, powerful request management, customer self-service portal, developer...

By: UserScape, Inc. From USA
Based on 7 Votes
15

Vision Helpdesk

Recently VIsion Helpdesk has got Pink Certification for its problem management, change management and incident...

By: Vision Helpdesk From India
Based on 28 Votes

Desk.com Review and Overview

Customer service is an essential process for a company. Hence, Desk.com assists companies in offering excellent customer service by managing quires effectively.

Single control

Desk.com gathers the requests from many media such as email, messages, and social media to a single platform. Thus, saving the time of the employees and helps them to concentrate on the problem. Employees can organize questions for easy understanding.

Customize to the need

Business models and requirements of the company vary in many aspects. Hence, Desk.com allows organizations to custom helpdesk based on their unique needs. It provides various application that fulfills the specification of the customer service team. The tool simplifies the procedure of integrating these apps to the helpdesk.  One of those is the Dropbox app that incorporates the Desk.com with emails. Besides, there are options to implement a pre-custom model for the quick deployment of the helpdesk.

Intelligent analysis

Desk.com performs an in-depth analysis of the performance of the customer service team. It measures the number of queries addressed and pending. So, the head can find the areas the team lack and create a corrective plan for it. It also publishes Frequently asked questions to avoid answering repetitive common problems. This approach also increases customer satisfaction. 

Company Information

Company Name: salesforce.com, inc.

Company Address: 123 Mission Street, 22nd Floor, San Francisco, USA

Founded in: 1999

Top Features

Multi Channel
  • Adding Facebook and Twitter Accounts
  • Customer Emails
  • Tracking Phone Calls
  • Real-time Chat
Productivity Tools
  • Automated Speed
  • Categorized Cases
  • Organize Cases
  • Closing Multiple Cases
Case Management
  • Escalation and Collaboration
  • Case Filters and Business Rules
  • Labels and Custom Fields
Self-service Support
  • Custom Branding
  • Multi-Brand Support
  • Community Discussions
  • Content Rating
  • Contact Forms
  • Multilingual Knowledge
Mobile
  • Mobile Applications
  • Mobile Self-service
Insights
  • Pre-Configured Reports
  • Agent Performance Reports
  • Product Trends
  • Customization and Sharing