iService
iService is a robust digital customer service and marketing solution, expertly designed for high-volume organizations. With over 20 years of experience, it efficiently manages customer inquiries through advanced ticketing, secure messaging, and live chat. Its integrated email marketing capabilities enhance engagement, making customer interactions seamless and effective.
Top iService Alternatives
GS HelpDesk
GS HelpDesk is an IT Help Desk application designed for Lotus Notes/Domino users, launched in 1997.
Layton ServiceDesk
Layton ServiceDesk is a versatile web-based ITIL help desk application that leverages advanced Web 2.0 technologies like AJAX and ASP.NET.
GetHelp
GetHelp streamlines help desk operations for K-12 education by integrating asset management directly into ticket resolution workflows.
SalesRep
Since 1995, SalesRep has revolutionized customer service with advanced live chat and ticketing solutions.
E Helpdesk Support
E Helpdesk Support provides essential assistance for users facing technical difficulties, ensuring quick resolutions and enhanced productivity.
Waterfield Customer Experience Platform
The Waterfield Customer Experience Platform empowers organizations to leverage AI for enhanced customer interactions.
Cingo
Customers can quickly describe issues, share photos, or turn on video for clarity, while experts...
Virtual TAS
With just a computer and a VoIP handset provided, users can manage calls, set their...
AccessAble Help Desk Pro
With over 700 licenses sold, this software streamlines support processes, enhancing communication and efficiency...
Ariglad
It automatically generates new articles for unaddressed topics, merges duplicates for streamlined navigation, and adapts...
Parature
It provides various advantages, including 100% cloud, quick deployment, mobile and social platforms, easy scalability...
Barista
With capabilities like ticket field population and language translation, it seamlessly integrates into existing systems...
Desk.com
It features case management, multi-channel support, mobile app, self-service support, Desk Connect, open CTI, advanced...
BOSSDesk
Available on-premise or in the cloud, it streamlines incident and problem management, enhances asset tracking...
Dock 365 - Help Desk
By centralizing contract management, businesses can enhance procurement processes and strengthen vendor relationships...
Top iService Features
- High volume email handling
- Mission critical ticketing
- Secure messaging solutions
- Integrated live chat support
- Outbound email marketing tools
- Complete interaction history tracking
- Customizable self-help website
- IT compliance streamlining
- SOC2 compliance support
- HIPAA Security Rule assistance
- User-friendly interface
- Easy implementation process
- Analytics and reporting features
- Multi-channel support integration
- Automated workflow management
- Cross-platform accessibility
- Customizable notification settings
- Real-time customer insights
- Advanced ticket prioritization
- Dedicated support team availability
Top iService Alternatives
- GS HelpDesk
- Layton ServiceDesk
- GetHelp
- SalesRep
- E Helpdesk Support
- Waterfield Customer Experience Platform
- Cingo
- Virtual TAS
- AccessAble Help Desk Pro
- Ariglad
- Parature
- Barista
- Desk.com
- BOSSDesk
- Dock 365 - Help Desk
