Customerly
Customerly is a live chat software used to manage the provider-customer relationship. It is an all-in-one solution for all the queries regarding customer handling. Customerly ensures that your customers are able to reach out to you without any trouble. It uses various marketing strategies and instant support to build the trust of your customers in your services.
Top Customerly Alternatives
- LiveChat
- JivoChat
- LiveAgent
- Subiz
- Chatkit
- chatroll
- REVE Chat
- Live800
- HelpCrunch
- Boldchat
- ClickDesk
- Kommunicate
- Website Alive
- Re:plain
- onWebChat
Top Customerly Alternatives and Overview
LiveChat
LiveChat provides real-time chat analytics and software solutions for e-commerce sales and support agents.
JivoChat
Jivochat is a live chat solution that helps inquisitive website visitors clear their doubts by initiating a live chat with website operators.
LiveAgent
LA Desk (LiveAgent Desk) is a multi-channel help desk and live chat software, with all-in-one support ticket system.
Subiz
Subiz is a Live Chat software for e-commerce platforms through which a website owner can carry out multiple sales and support activities from a comprehensive dashboard.
chatroll
Chatroll is a live event managing tool that supports organizers in engaging the participants during the event.
REVE Chat
The viewers can interact with the text-based AI-bot, voice-chat to the support team, set up...
Boldchat
It comes bundled with some basic marketing and tracking tools...
ClickDesk
They offer a single customer engagement platform, which includes a combination of live chat, browser...
Kommunicate
Kommunicate is a Live Chat solution, which offers bot hybrid + human support to its...
Website Alive
It has built in click-to-chat and click-to-call features that allow customers to instantly connect with...
Re:plain
It is depended upon by brands like Toyota and FoodSoul and boasts a sturdy underlying...
onWebChat
This software can be integrated into almost every popular content management system via plug-ins...
Customerly Review and Overview
Online service providers have to deliver regular assistance to their customers. The organizations that fail to handle customer support tend to lose customers frequently. Online services are centered on customers. Many organizations are limiting their growth by providing poor customer support. Customerly is the perfect platform to build your relationship with your customers. It helps the user in customizing, marketing, and enhancing customer support.
At a glance
Customerly brings all the necessary functions on the dashboard. Users can never miss a thing as they have all the notifications and reports at a glance. Customerly users don't require a third-party application for video conferencing. It facilitates video chat and screen sharing. Users have the privilege to create groups and distribute calls among them in order to speed up customer handling. Task distribution can be automated to make the system free from deadlock or idle employees. Real-time reports from all communication channels are delivered to the providers to keep them updated with customer response.
Personalization Options
Customerly is not restricted to communication handling. It can be used to expand the brand through marketing strategies like emails. These emails can be customized according to the customer. There are many inbuilt layouts available for reference or it can be completely customized on a blank screen. Drag and drop option makes it easier to create a well-designed email using images, URL, and action buttons. Live chat can also be customized to get the desired appearance. The main theme of the live chat menu can be turned into any alignment and any color.
Smart response
Customerly is designed to give quick responses to customers. Instead of depending on manual handling of queries, Customerly uses smart algorithms to attend the queries with predefined instructions. A knowledgebase is introduced to forward relevant responses on its own. It consists of frequently faced problems and guides to traverse through customerly. It also predicts upcoming questions by analyzing a pattern of conversation. It decreases the response time to an astonishing extent. Automated questions can be used to perform basic inquiry and the reports are directly visible on the dashboard.
Company Information
Company Name: Customerly
Founded in: 2017