FocalScope
FocalScope is a versatile help desk and contact center software that streamlines customer interactions across email, voice, SMS, live chat, and social media platforms like Facebook and WhatsApp. By integrating VoIP technology, it offers seamless global communication without extra fees, ensuring timely responses and efficient service for businesses of all sizes.
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Top FocalScope Features
- Omnichannel communication support
- Seamless VoIP integration
- Emergency call handling
- Global support without fees
- Mobile app for customer interactions
- Real-time website visitor interaction
- Automated workflow management
- SLA policy definitions
- Customizable reporting features
- Easy onboarding process
- Hybrid deployment options
- Remote team management capabilities
- Prioritization of VIP customers
- Skill-based agent matching
- Regular feature updates
- Rich email management tools
- Cost-effective service solutions
- User-friendly interface
- 24/7 dedicated support
- Comprehensive self-service resources
