Sinch Contact Pro
Sinch Contact Pro revolutionizes customer service with its cloud-based omnichannel contact center solution. It integrates telephony, email, chat, video, SMS, and popular messaging apps into a single interface, empowering agents to manage diverse customer interactions seamlessly. With real-time monitoring, CRM integration, and pre-integrated chatbot support, it streamlines operations and enhances customer experiences.
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Top Sinch Contact Pro Features
- Omnichannel customer support
- Real-time monitoring dashboard
- Pre-integrated chatbot solution
- Outbound campaign management
- CRM integration support
- Unified agent interface
- Automated outbound dialing
- Historical reporting capabilities
- Skill-based routing
- Queue staffing management
- Multi-language support
- Cloud deployment flexibility
- Video support integration
- Messaging app compatibility
- Customizable agent workflows
- Interactive voice response
- Call list import functionality
- Performance analytics tools
- Customer interaction history
- Integration with third-party tools
