tawk.to
This live chat software consolidates live chat, ticketing, a knowledge base, and CRM into one organized platform, allowing businesses to monitor customer interactions in... This live chat software consolidates live chat, ticketing, a knowledge base, and CRM into one organized platform, allowing businesses to monitor customer interactions in real time. With a user-friendly interface, it empowers teams to engage with visitors, streamline support, and enhance customer confidence—all completely free, with optional professional support available.
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tawk.to Review and Overview
With increasing internet glimpses, the usual methods of communications like phone, emails, letters, are becoming obsolete. Nowadays, what we call Live Chat, is the personal favorite of many people around the globe. These live chat tools are capable of doing both live video calls as well as text chats. It is one of the fastest and reliable way to communicate across the nations, especially if you have good internet.
Like many live chat software, Tawk.to is quite a popular Live Chat tool with full-free access. Working since 2011, this 100% free live chat tool comes in very handy for many websites and companies. They even offer Hire Chat Agent at $1/hour rates. The UI of Tawk.to is similar to any other chat interface. Users simply need to create a chat interface and then embed its code on their site page. It offers a direct plugin for many website builders like Wix, Weebly, e-commerce sites like OpenCart, BigCommerce, PrestaShop, Shopify, etc. In 2018, they reached over 2 million user agents, and have more than 1 billion engagements.
Tawk.to Live Chat Feature Overview
Even being a free product, Tawk.to has lots of amazing features like any top live chat software. It offers an entirely cost-free account. You can create an account, setup company branding, and add agents. After that, simply copy the embedded code on your site. However, replacing their branding requires you to pay $9/month.
Tawk.to has many features like Real-time monitoring, automated triggers, customized widgets, canned shortcuts, and many more. As for chatting, you can do group messaging, use emojis and other graphics, do file transfer, filter messages, translate messages, and even make in-chat payments. The chat UI is secured with encryption. As for the agents and admins, you can monitor the stats like net usage, total sessions, track sentiment, geo IP tracking, ban abusers, create groups & aliases, manage visitor panel, and many such acts.
Overall, Tawk.to is a reliable and free live chat product. It is also beneficial for smaller companies to integrate a chat and have cost savings. The good part is that Tawk.to won’t hinder you by blocking any features.
Company Information
- Company: tawk.to
- Country: United Kingdom
Top tawk.to Features
- Real-time customer activity monitoring
- Customizable chat widget design
- Multi-language support for chats
- Unlimited agents without fees
- Integrated ticketing system
- Centralized customer interaction hub
- Knowledge base for self-service
- 24/7 live support availability
- Intelligent conversation capabilities
- Hired agent services at low cost
- Global community meetups
- Easy integration with websites
- Analytics for customer interactions
- Custom FAQ identification
- Responsive design for mobile apps
- No limits on chat volume
- Hosted on Google Cloud
- Diverse international team
- Free access to essential features.
