HappyFox
HappyFox is a help desk, customer support, and support ticket software that helps you to provide exceptional support for your customers. It features ticket categories, attachment store, import contacts, canned actions, agent collisions, self-service knowledge base, internal knowledge base, dashboard reporting, ticket filters, and more. It offers four pricing options: Popular, Mighty, Fantastic, and Enterprise.
Top HappyFox Alternatives
- Freshdesk
- Zendesk
- Groove
- Kayako
- Track-it
- Gorgias
- osTicket
- JitBit
- Kustomer
- Gladly
- Help Scout
- SysAid
- TeamSupport
- Samanage
- LiveZilla
Top HappyFox Alternatives and Overview
Freshdesk
Freshdesk offers a best-in-class help desk solution that helps to give your customers the best support.
Zendesk
Zendesk is a customer service and support ticket software that helps to build closer relationship with your customers.
Groove
Groove is a simple online help desk software that helps to provide personal support for your customers.
Kayako
Kayako is a customer support and live chat software that allows you to keep all customer conversations in one platform: email, live chat, web, and phone.
Track-it
Track-It Is an affordable and reliable help desk software, with asset management control.
osTicket
It features custom text fields, rich-text HTML, ticket filters, help topics, agent collision avoidance, assign...
JitBit
It features unlimited agents, storage space for attachments, SSL connection, your own domain name, FTP...
Kustomer
Its streamlined interface and treasure trove of features make it a valuable resource for companies...
Help Scout
It features unlimited mailboxes, workflows, merge conversations, tags, saved replies, email signatures, traffic cop, notes...
SysAid
It features ticket management, ITIL package, flexibility, knowledge base, self-service portal, automation, asset inventory, remote...
TeamSupport
It features customer management, ticket management, products and inventory, collaboration, integrations, customer self-service, reporting and...
Samanage
It features service desk, ticket management, service catalog, self-service portal, problem management, change management, knowledge...
LiveZilla
It features live chats, ticket system and help desk, real-time visitor monitoring, mobile access, multi-website...
HappyFox Review and Overview
A smile in the face of customers is an indication that the company’s work is being appreciated. Most of the successful companies around the world are known for their quick customer-support solutions. It’s after all the customer-care team that communicates with end-users the most. Effectively dealing with customers might prove to be a much difficult task. Customers need to get a feeling they are interacting with real humans and not bots. Trusted by businesses big and small, HappyFox helps to significantly reduce the gap between a company and its customers. Reach out more to customers and gain more with HappyFox.
World leader in customer support solutions
HappyFox ties together the strings between the daily workflow and the customer care team. It provides a single interface for efficiently managing the entire customer support team. HappyFox helps a company to make data-driven decisions that are more customer-oriented in nature. With HappyFox, one can tailor the best possible helpdesk experience for his end-users. Created for all categories of teams, it is highly scalable and can grow along with a company. It can easily adjust itself to the changing times.
Leave a smile on the face of customers
It integrates easily with various popular products. HappyFox always returns accurate data. Today’s world is actually quite messy with people continuously arguing over time. In such scenarios, reaching out to customers in the minimum possible time seems to be the best solution. HappyFox has reduced this time-concern to a mere child’s play. It does not matter anymore if a company has several brands under this hood or not. As long as it is backed up by HappyFox, there’s absolutely nothing to worry about. HappyFox can automatically translate the knowledge base of a company into the native languages of customers.
Guaranteed higher return of ROI
It combines the power of the cloud with a smart helpdesk system in order to create the perfect helpdesk. One can now manage all customer queries and issues with an advanced ticketing system. With the help of HappyFox, one can track and manage tickets like a power-user.
Company Information
Company Name: HappyFox Inc.
Company Address: 24, Executive Park, Suite 230, Irvine, California, USA
Founded in: 2011
Top Features
- Unlimited Categories
- Attachment Data
- Importing Contacts
- Canned Actions
- Agent Collision
- Round Robin Assignment
- SLA Management
- Contact Groups
- Automatic Time Tracker
- Satisfaction Surveys
- Lite Users
- Self-Service Knowledge Base
- Internal Knowledge Base
- Community Forums
- Multi-branding with Custom Domain
- Multi-lingual Knowledge Base
- Multi-brand Help Desk
- Dashboard Reports
- Ticket Filters
- Export tickets
- Own Reports Building
- Reports on Custom Fields
- Scheduled Reports
- Reporting as a Service
- Reports on SLA Performance
- Ticket Life Cycle Reports
- Smart Rule Metrics
- Satisfaction Survey Reporting
- Custom Dashboard
- Support Center Reporting
- iPad Reporting App
- Role Based Security
- SSL Certificate Hosting
- Single Sign-on
- IP Based Restriction
- Digitally Signed Emails
- On-boarding
- Migration Assistance
- Live Chat Support
- Phone Support
- Customizable Support Widget
- API Professional Support
- Uptime SLA
- Customisable Status
- Custom Notification Email Templates
- Custom Fields
- Code Editor
- Custom Domain Mapping
- Facebook Integration
- Twitter Integration
- CRM Integration
- Live Chat Integration
- Invoicing Integration
- Survey Integration
- Screencast Integration
- HelpStack Mobile SDK
- Phone Integration
- Remote Desktop Integration
- Ecommerce Integration
- SMS Integration
- REST API
- Embeddable Widget
- Webhooks Integration