Help Scout
Designed for teams, this shared inbox solution transforms chaotic email management into streamlined collaboration. Users can effortlessly sort, label, and assign messages, ensuring prompt responses without duplicates. With internal notes, saved replies, and automation features, teams enhance productivity, while access to detailed profiles and performance metrics fosters informed communications.
Top Help Scout Alternatives
Kayako
Kayako is a customer support and live chat software that allows you to keep all customer conversations in one platform: email, live chat, web, and phone.
Help Scout
This people-first support platform empowers teams to deliver exceptional customer service with ease.
Helpshift
The Helpshift platform revolutionizes customer service with an AI-powered help desk solution that centralizes knowledge and streamlines support operations.
HappyFox
HappyFox is a powerful help desk software that streamlines customer service, IT, and internal support with an advanced ticketing system.
ConnectWise Manage
Designed specifically for Managed Service Providers (MSPs), this help desk software seamlessly integrates front and back office solutions to manage customer endpoints and data effectively.
CRMdesk
This web-based help desk software streamlines customer support by centralizing all inquiries, allowing agents to manage tickets efficiently without the clutter of email.
Spiceworks IT Help Desk
With no server setup required, it eliminates inbox clutter and offers free expert assistance, making...
Kustomer
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Samanage
It features service desk, ticket management, service catalog, self-service portal, problem management, change management, knowledge...
BOSS Solutions
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Appy Pie
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Track-It!
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TeamSupport
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LogMeIn Rescue by GoTo
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Bomgar
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Top Help Scout Features
- Shared inbox for team collaboration
- Automatic email sorting and labeling
- Internal notes and mentions
- Saved replies for consistency
- Workflows and automation tools
- Comprehensive performance reports
- Customer profiles with history
- App activity tracking
- Free training and demos
- Actionable tips and resources
- Integrated social message management
- Team member assignment capabilities
- Email response tracking
- Customizable notifications and alerts
- Multi-channel communication support
- User-friendly interface design
- Rapid onboarding process
- Historical data access
- Real-time collaboration features
- Centralized communication hub
Top Help Scout Alternatives
- Kayako
- Help Scout
- Helpshift
- HappyFox
- ConnectWise Manage
- CRMdesk
- Spiceworks IT Help Desk
- Kustomer
- Samanage
- BOSS Solutions
- Appy Pie
- Track-It!
- TeamSupport
- LogMeIn Rescue by GoTo
- Bomgar
