OTRS
OTRS streamlines customer service and support operations with its robust platform designed for diverse business units, from IT to HR. It features ticket management, automation, and extensive reporting capabilities. The solution enhances team efficiency by providing essential tools, including a knowledge base and self-service options for customers, fostering satisfaction and engagement.
Top OTRS Alternatives
Mojo Helpdesk
Mojo Helpdesk transforms customer service by centralizing requests in a user-friendly ticket tracking system.
Groove
Groove’s helpdesk software empowers over 2,000 businesses to provide exceptional, personalized customer support.
InvGate Service Desk
This no-code help desk software equips IT operations for the future, blending modern agility with enterprise scalability.
SherpaDesk
SherpaDesk offers a powerful all-in-one PSA solution tailored for IT Helpdesk operations.
LogMeIn Rescue by GoTo
LogMeIn Rescue offers powerful remote support capabilities, enabling IT teams to assist users across various platforms, including mobile and desktop devices.
Pylon
Pylon is an innovative help desk software tailored for modern B2B businesses, integrating a versatile ticketing system with omnichannel support through platforms like Slack Connect and Microsoft Teams.
Track-It!
Its automated ticketing system simplifies task management, while a self-service knowledge base accelerates issue resolution...
Reamaze
It features embeddable snippets, multi-brand support, unlimited support emails, team presence, social media integration, reporting...
BOSS Solutions
With features like incident management, 811 ticket integration, mobile accessibility, and ArcGIS map integration, it...
AzureDesk
It accommodates unlimited email addresses and integrates seamlessly with apps like JIRA and Slack...
Kustomer
By harnessing diverse data points—ranging from purchase history to preferences—it enables agents to engage in...
CRMdesk
Equipped with self-service tools, a knowledgebase, and community forums, it enhances user experience while enabling...
osTicket
By streamlining ticket management and facilitating efficient communication, it helps organizations tackle customer inquiries effectively...
HappyFox
It features automation, AI-driven assistance, and real-time analytics, ensuring efficient ticket resolution and improved customer...
Top OTRS Features
- customizable workflows
- ticket management system
- automation capabilities
- comprehensive reporting tools
- multiple communication channels
- integrated knowledge base
- service catalog management
- CMDB integration
- self-service customer portal
- process management features
- user-friendly interface
- real-time notifications
- performance analytics
- cross-departmental support
- mobile accessibility
- SLA tracking
- customer feedback integration
- role-based access controls
- multilingual support
- robust security features
Top OTRS Alternatives
- Mojo Helpdesk
- Groove
- InvGate Service Desk
- SherpaDesk
- LogMeIn Rescue by GoTo
- Pylon
- Track-It!
- Reamaze
- BOSS Solutions
- AzureDesk
- Kustomer
- DoneDone
- CRMdesk
- osTicket
- HappyFox
