Reamaze
Reamaze is a help desk platform for websites and apps, which helps to make your customer conversations easier. It features embeddable snippets, multi-brand support, unlim... Reamaze is a help desk platform for websites and apps, which helps to make your customer conversations easier. It features embeddable snippets, multi-brand support, unlimited support emails, team presence, social media integration, reporting and analytics, public and internal knowledge base, workflow automation, website integration, and live chat. It offers one monthly pricing plan per user.
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Reamaze Review and Overview
Reamaze is a digital customer interaction and business request processing platform complying with market needs. Reamaze encompasses multiple options to integrate remote users with corporate channels for support and achieve peak customer satisfaction. This end-to-end user-centric helpdesk is designed in lines with current business challenges. Most enhancements exhibit customer-centric attitude, thoughtfulness besides saving time thus adding value to the business.
Interactive and responsive feedback systems
Reamaze helps meet business priorities using multi-purpose inbox and automated response like virtual chat assistant that pro-actively processes user’s trouble ticket using Cues or parallel answering. Peek or real-time screen viewer is a well-planned software integration to showcase current information. Reamaze gives customized support in three different formats categorized as Basic, Pro & Plus. Alerting and notifying users is fast-paced, pro-active and personalized. All aspects of business like inventory handling, critical events, remedial action, customer attrition, user messages, reports and usage statistics are captured instantly for decision making.
Offers more alternative to help external users
Reamaze guides external user access requirements to a customer’s website with extensive software backend framework namely embedded, mobile, custom and token provider techniques. All four options require one’s website to add a small software code snippet to their existing business portal. Status on faults being handled, preventive and health check exercises in progress, frequented issues, deviation in service operations, emergencies, breakdown and measures taken are quickly updated to users with dynamic status displays within the chat channel.
Combined gateway to resolve queries
Reamaze provides businesses to pro-actively address a specific question, post, comment, mail, chat specific to stock, payment, orders and shipments from your business partners targeted to any of your connected applications like WhatsApp or Facebook eliminating need for staffing. Reamaze assures value-add with robust software invoking systems called Shoutbox and Lightbox that are pre-defined questions built within the chat system. It manipulates user preference, new user’s access and vulnerability check. These add-on route requests to alternate support in the current framework and responses from previous chats.
Company Information
- Company: Lantirn Incorporated
- Country: United States
Top Reamaze Features
- 14-day free trial
- No credit card required
- Multi-channel conversation management
- Seamless team collaboration tools
- Automated task management
- Machine learning for efficiency
- Real-time customer chat support
- Customizable office hours
- Customer message preview feature
- Co-browsing functionality
- Customer browsing activity monitoring
- Custom profile data display
- Integration with third-party apps
- Mobile app for support teams
- Push notifications for communications
- Organized self-service support
- FAQ displayed on multiple platforms
- Custom data module integration
- Targeted customer messaging
- Rich topics and articles support
