AzureDesk
AzureDesk offers a powerful Ticket Management System that transforms emails into support tickets, ensuring efficient handling of customer inquiries. It accommodates unlimited email addresses and integrates seamlessly with apps like JIRA and Slack. With 24/7 support, insightful reporting, and collaborative features, it enhances customer satisfaction while streamlining team performance.
Top AzureDesk Alternatives
Reamaze
Reamaze is a help desk platform for websites and apps, which helps to make your customer conversations easier.
DoneDone
Workflow management becomes effortless with DoneDone, which streamlines bug tracking, task management, customer support, and hiring processes.
Pylon
Pylon is an innovative help desk software tailored for modern B2B businesses, integrating a versatile ticketing system with omnichannel support through platforms like Slack Connect and Microsoft Teams.
osTicket
osTicket is a user-friendly customer support platform that empowers businesses to enhance their service offerings.
SherpaDesk
SherpaDesk offers a powerful all-in-one PSA solution tailored for IT Helpdesk operations.
Freshdesk
Freshdesk empowers businesses to deliver outstanding customer service by centralizing communications across email, phone, chat, and social media.
Groove
Its user-friendly shared inbox streamlines team collaboration, allowing for efficient organization and prioritization of requests...
SMART SERVICE DESK ITSM
It supports various deployment options, including on-premise and cloud subscriptions, and adheres to ITIL best...
OTRS
It features ticket management, automation, and extensive reporting capabilities...
UseResponse
From customizable ticketing systems and knowledge bases to community forums and robust feedback management, it...
Mojo Helpdesk
By automating assignments and progress tracking, it streamlines workflows...
Agiloft
It features change management, workflow management, contract management, asset management, customer service and support, and...
InvGate Service Desk
With pre-designed functionalities, customizable dashboards, and AI-driven suggestions, agents can prioritize requests and enhance user...
AloTech
With intelligent call routing, self-service options, and robust integrations, it streamlines incoming and outgoing calls...
LogMeIn Rescue by GoTo
With features like remote control, device configuration, and system diagnostics, technicians resolve issues swiftly...
Top AzureDesk Features
- Customizable ticket workflows
- Multi-channel support integration
- Real-time ticket updates
- User-friendly dashboard interface
- Automated ticket assignment
- Advanced search functionality
- SLA management tools
- Customizable email notifications
- Knowledge base integration
- Mobile-friendly access
- Ticket prioritization system
- Agent performance metrics
- Collaboration tools for teams
- Integration with CRM systems
- Canned responses for FAQs
- Multi-language support
- Customer feedback collection
- Activity logging for transparency
- ISO27001 compliance features
- API access for developers
