Pylon
Pylon is an innovative help desk software tailored for modern B2B businesses, integrating a versatile ticketing system with omnichannel support through platforms like Slack Connect and Microsoft Teams. It features AI-driven article drafting, workflow automation with Triggers, and robust account management tools, ensuring efficient customer support and engagement.
Top Pylon Alternatives
SherpaDesk
SherpaDesk offers a powerful all-in-one PSA solution tailored for IT Helpdesk operations.
Reamaze
Reamaze is a help desk platform for websites and apps, which helps to make your customer conversations easier.
Groove
Groove’s helpdesk software empowers over 2,000 businesses to provide exceptional, personalized customer support.
AzureDesk
AzureDesk offers a powerful Ticket Management System that transforms emails into support tickets, ensuring efficient handling of customer inquiries.
OTRS
OTRS streamlines customer service and support operations with its robust platform designed for diverse business units, from IT to HR.
DoneDone
Workflow management becomes effortless with DoneDone, which streamlines bug tracking, task management, customer support, and hiring processes.
osTicket
By streamlining ticket management and facilitating efficient communication, it helps organizations tackle customer inquiries effectively...
InvGate Service Desk
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Freshdesk
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LogMeIn Rescue by GoTo
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SMART SERVICE DESK ITSM
It supports various deployment options, including on-premise and cloud subscriptions, and adheres to ITIL best...
Track-It!
Its automated ticketing system simplifies task management, while a self-service knowledge base accelerates issue resolution...
UseResponse
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BOSS Solutions
With features like incident management, 811 ticket integration, mobile accessibility, and ArcGIS map integration, it...
Top Pylon Features
- Unified Inbox for all channels
- AI-generated support articles
- Triggers for workflow automation
- Macros for quick responses
- Omnichannel customer support
- Customizable ticket forms
- Integration with Slack Connect
- Integration with Microsoft Teams
- Customer data organization
- Post-sales support tracking
- Engagement tracking for broadcasts
- Incident-related issue views
- API for custom applications
- Daily data warehouse syncing
- Live comment synchronization
- Alerts for completed tickets
- B2B customer marketing tools
- Shared visibility for stakeholders
- Multi-tiered support options
- In-app chat widget
Top Pylon Alternatives
- SherpaDesk
- Reamaze
- Groove
- AzureDesk
- OTRS
- DoneDone
- Mojo Helpdesk
- osTicket
- InvGate Service Desk
- Freshdesk
- LogMeIn Rescue by GoTo
- SMART SERVICE DESK ITSM
- Track-It!
- UseResponse
- BOSS Solutions
