Top Mojo Helpdesk Alternatives

Mojo Helpdesk assists the organization in providing a healthy customer relationship by managing their queries efficiently. Also, it delivers a unified platform to gather the request from multiple channels. The tagging system helps employees to classify the request into different groups to have an overview of them. The administrator can automate the job assignment to employees by configuring triggers. Besides, it analyzes the performance of the support team based on various parameters.

Control centrally

Mojo Helpdesk collects the requests from various channels at a single place. This method helps managers to control the communication process effortlessly. It categorizes the queries under different groups to organize them. Besides, it assigns the renewal reminders and assets to tickets, thus handling them without missing the deadlines. It displays answers for frequently asked questions and reduces the need for replying to repetitive requests.

Automate the workflow

The team head can create an automatic assignment of jobs to the members using Mojo Helpdesk. They have to customize the triggers and assign the actions for it.  This feature decreases the response time for a ticket resulting in increased customer satisfaction. It also alerts through mails about the new message. The platform analyzes the solved and pending requests to calculate the performance of the team or an individual.

Security assured

Mojo Helpdesk follows HIPPA and GDPR compliance procedures to ensure the security of data. It also performs encryption to avoid data leakage while transferring files through the networks. Furthermore, it gives an option to collect the feedback from customers about the support provided. It integrates with Microsoft Office 365 and Google to provide a single sign on to the Mojo Helpdesk.